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Professional Skills Modules FAQ's

Do I have to use Webcourses@UCF in order to assign information literacy modules to my students?

Yes. You may refer your students to How to Assign and Use the Modules, and they may access the generic module instances linked from that page. You do not have to set anything up for your students to access these. However, you will not be able to see scores for any of your students even if you decide that you want to later.

What if I can't remember my NID?

Use this link to retrieve your NID: https://www.cst.ucf.edu/ucf-single-credential-project/

What if I don't have a NID?

If you are not affiliated with UCF, contact us at (407) 823-2667 or at el@mail.uc.edu to see if you are eligible to access the modules.

What if I forgot my NID password?

you can reset your NID password using this form: https://extranet.cst.ucf.edu/PWSelfReset/pages/NidCheck.aspx. For help resetting your NID password, please contact the Computer Services Help Desk at 407-823-5117. Still unable to login? If after resetting your NID password, you are still unable to login, you should clear your cache and your cookies. If unsure how to clear your cache and cookies, read this: http://teach.ucf.edu/resources/intro-webcoursesucf/faq/#browser Then close your browser, reopen your browser, and reset your NID password once again. If you still need help, please contact us at (407) 823-2667 or at el@mail.ucf.edu.

The login page for the module does not display. What do I do?

Ensure that JavaScript is enabled in your browser. Instructions for Internet Explorer, Firefox, and Safari are available at http://www.google.com/support/bin/answer.py?answer=23852. Ensure that you have FlashPlayer version 10 or above. If not, you can download FlashPlayer here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

What if I do not have administrative access to install programs or change settings on my computer?

You will need to contact the person or department with administrative rights to your computer. UCF lab computers should meet the minimum requirements for the information literacy modules. A list of UCF computer labs is available at http://www.computerlabs.ucf.edu/

The URL for the module does not work. What should I do?

If you were given the URL from your professor, go back to the original source of the URL and check the address. If possible, click the link or copy and paste the URL into your browser. If the URL still does not work, contact your professor for help. Only the professor will be able to retrieve the correct URL for your course. If you are accessing the modules from our web site directly, contact us at (407) 823-2667 or at el@mail.ucf.edu.

I've already completed one of the information literacy modules, and now another professor has assigned the same module to me again. Do I have to complete the module a second time?

Perhaps not. When you log in to the module, the system will "recognize" you as successfully completing the module previously. You will have the option of importing your previous score for the new course or completing the assessment again if you would like to try for a higher score. If you import your previous score you will not have to complete the assessment again. But, if this "import" option has been disabled by your professor, you will not have the option of using a previous score and will need to complete the assessment again.

I'm in a module, but I don't know what do to next. How do I work through an information literacy module?
The "Next" (or "Previous") link isn't working. What do I do?

You may be at the end (or beginning) of one of the module sections (i.e., Content, Practice, or Assessment). If so, choose one of the section tabs at the top of the screen to proceed to another section.

Can I start a module and then come back to it later?

While the modules are designed to be completed by most students in less than 30 minutes, there is no time limit imposed on the modules. However, the modules will logout automatically after 30 minutes of inactivity. If it is necessary for you to start your work and then resume later, you may do so. If you are the only person using your computer, you may "lock" your module attempt by clicking the settings icon in the top left corner of the screen (looks like a gear) and choosing "Lock Viewer." You will be required to log-in again, but you will be returned to the exact point in the module that you last accessed. If using a public computer or if someone else must use the computer before you can return, you may close your browser window or logout by clicking the settings icon and choosing "Logout". If you logout, when you log-in again you will be returned to the beginning of the module, but any Practice or Assessment items you have completed previously will be retained. You should not need to complete these again.

How do I get back to the module on which I was working earlier?

If your Web browser is no longer open to the module, you will need to re-enter the URL you used initially. The URL was either provided to you by your professor (i.e., via email, on a Web page, or in print), or it was a link from the Office of Experiential Learning website. (Please note that if the module was assigned for credit by a professor outside our department, you must use the link s/he sent to you to earn the credit).

The module text on the screen is to small for me to read. Can I do anything to fix this?

If an alert window appears on-screen with the message "Content May Be Affected By Screen Size," click the "Full Screen" button in this window (or select F11 on your computer's keyboard) to open the module in full screen mode. This will allow the multimedia content to be displayed without any constraints. In addition, you may be able to increase the size of non-media text elements by using the slider control at the bottom right hand corner of the module screen. If your computer is particularly old, it is possible that your screen resolution is lower than the modules' supported resolution size. If you find that you cannot see the module content, you may find it necessary to access the modules from a different computer. UCF lab computers should meet the minimum requirements for the information literacy modules. A list of UCF computer labs is available at http://www.computerlabs.ucf.edu/